Workforce Australia job agencies forced to return $8.5m in taxpayer funds after huge surge in faulty claims

Exclusive: Money returned to department by privatised employment services agencies doubled in 2022-23 amid apparent crackdown

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Australia’s outsourced job agencies have been forced to hand back more than $8.5m in government payments in one year – more than double the previous 12 months – after an apparent crackdown on faulty claims.

Under Australia’s employment services system, providers are funded with so-called “outcome payments” for placing their clients into employment or courses and they can claim reimbursements for money spent assisting jobseekers prepare for work.

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